Privacy Policy

Introduction

BTJT, Lda ("Felicrea") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

Data Controller

BTJT, Lda is the data controller responsible for processing your personal data. For inquiries: [email protected]

Data Collection

We collect the following personal data: • Contact information (name, email, phone number, company) • Service preferences and requests • Communication history • Technical data (IP address, browser type, access times)

Use of Your Data

We use your data to: • Respond to your inquiries and service requests • Provide technical support • Improve our services • Send relevant information about our products and services (with your consent) • Comply with legal obligations

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located in Portugal.

Your Rights

Under GDPR, you have the right to: • Access your personal data • Rectify inaccurate data • Request deletion of your data • Object to processing • Data portability • Withdraw consent at any time To exercise these rights, contact us at: [email protected]

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Contact data is typically retained for 3 years from last contact.

Cookies

We measure site traffic with Matomo, self-hosted on our servers (analytics.felidata.com). Without your consent, Matomo runs cookie-free and anonymously. If you accept cookies, Matomo sets audience-measurement cookies and we enable Google Analytics 4 (Google Ireland Limited), which may transfer some data outside the European Union under the safeguards provided by the GDPR. You can change your choice at any time via the “Manage cookies” link at the bottom of every page. We do not sell your data. On some sites, if you accept cookies, we also use Google Ads (Google Ireland Limited) to measure contact requests coming from our ads. Messages sent through our contact forms are delivered by email using the SMTP2GO service.

Changes to This Policy

We may update this privacy policy periodically. The latest version will always be available on this page.

Contact

For any questions regarding this privacy policy or your personal data, please contact: BTJT, Lda - Data Protection Officer Email: [email protected] Address: Rua Francisco Miguel, Lote 98 A, 2835-123 Baixa da Banheira, Portugal