Operational & Security Maintenance
Ensuring continuous availability, performance, and protection
Launching your e-commerce platform is just the beginning. Maintaining peak performance, ensuring bulletproof security, and continuously improving the experience requires dedicated operational and security maintenance. Our MCO (Maintien en Condition Opérationnelle) and MCS (Maintien en Condition de Sécurité) services provide 24/7 monitoring, proactive optimization, rapid incident response, and ongoing security hardening—so you can focus on growing your business while we keep your platform running flawlessly.
Proactive Maintenance for Peak Performance
E-commerce never sleeps, and neither does our operations team. Every minute of downtime costs revenue. Every security vulnerability puts customer trust at risk. Every performance degradation hurts conversion rates. Our comprehensive maintenance services ensure your platform operates at peak efficiency 24/7/365. We monitor thousands of metrics in real-time, automatically respond to issues before they impact users, and continuously optimize performance. With average response times under 15 minutes and resolution times under 2 hours for critical incidents, we're the safety net that lets you sleep soundly at night.
Comprehensive Maintenance Services
24/7/365 platform monitoring and optimization
MCO Operations
24/7 monitoring, backups, patching, and performance optimization
MCS Security
Vulnerability scanning, penetration testing, security hardening
Multi-Tier Support
N1/N2/N3 support with guaranteed response times
Continuous Improvement
Quarterly evolution planning and optimization initiatives
Proactive Maintenance Approach
From monitoring to continuous improvement
MCO – Operational Maintenance
Operational maintenance goes far beyond keeping servers running. It's about proactive monitoring, predictive maintenance, performance optimization, and rapid issue resolution. We treat your platform as if it were our own—because your success is our success.
- • 24/7/365 infrastructure and application monitoring with real-time alerting
- • Server health monitoring: CPU, memory, disk I/O, network bandwidth
- • Database performance monitoring: query performance, connection pools, replication lag
- • Application performance monitoring: response times, error rates, transaction throughput
MCS – Security Maintenance
Cybersecurity threats evolve constantly. Yesterday's defenses aren't enough for today's attacks. Our security maintenance services provide continuous protection through regular vulnerability assessments, proactive patching, security monitoring, and incident response.
- • Weekly automated vulnerability scanning of infrastructure and applications
- • Manual penetration testing on quarterly basis by certified ethical hackers
- • OS and application server hardening following CIS benchmarks
- • Application security updates and dependency vulnerability patching
Multi-Tier Support
Our support structure ensures issues are handled by the right experts at the right level, with clear escalation paths and guaranteed response times based on severity.
- • N1 Support: First-line support for common issues, user questions, basic troubleshooting (Response: 1 hour)
- • N2 Support: Advanced technical support for complex issues, performance problems (Response: 30 minutes)
- • N3 Support: Expert-level support involving development team, architecture changes (Response: 15 minutes for critical)
Continuous Improvement
Maintenance isn't just about fixing problems—it's about making your platform better every day. We proactively identify optimization opportunities and work with your team to implement enhancements.
- • Quarterly functional evolution planning and roadmap sessions
- • A/B testing for conversion rate optimization
- • UX improvements based on user behavior analysis and heatmaps
- • Performance optimization initiatives (Core Web Vitals, page speed)
MCO – Operational Maintenance
Keeping your platform healthy and performant
Operational maintenance goes far beyond keeping servers running. It's about proactive monitoring, predictive maintenance, performance optimization, and rapid issue resolution. We treat your platform as if it were our own—because your success is our success.
- 24/7/365 infrastructure and application monitoring with real-time alerting
- Server health monitoring: CPU, memory, disk I/O, network bandwidth
- Database performance monitoring: query performance, connection pools, replication lag
- Application performance monitoring: response times, error rates, transaction throughput
- Uptime monitoring from multiple global locations with 1-minute check intervals
- Automated backup systems with multiple retention policies (daily, weekly, monthly)
- Regular backup restoration testing to ensure disaster recovery readiness
- Proactive capacity planning and scaling recommendations
- Log analysis and error tracking with automated anomaly detection
- Performance optimization: database query tuning, cache configuration, CDN optimization
- Security patching for OS, web servers, databases, and application dependencies
- Certificate management and SSL/TLS renewal automation
- Resource optimization and cost reduction initiatives
- Monthly operational reports with uptime, performance, and incident statistics
MCS – Security Maintenance
Protecting against evolving threats
Cybersecurity threats evolve constantly. Yesterday's defenses aren't enough for today's attacks. Our security maintenance services provide continuous protection through regular vulnerability assessments, proactive patching, security monitoring, and incident response.
- Weekly automated vulnerability scanning of infrastructure and applications
- Manual penetration testing on quarterly basis by certified ethical hackers
- OS and application server hardening following CIS benchmarks
- Application security updates and dependency vulnerability patching
- OWASP Top 10 vulnerability prevention and remediation
- Security log analysis and threat detection (SIEM integration)
- Web Application Firewall (WAF) rule tuning and custom rule creation
- DDoS protection monitoring and attack mitigation
- Access control audits and privilege review
- Compliance monitoring (PCI-DSS, GDPR, SOC 2)
- Security incident response with documented runbooks
- Monthly security reports with vulnerability status and remediation plans
- Security awareness and best practices recommendations
- Third-party security audit coordination and remediation
Multi-Tier Support
Expert help when you need it
Our support structure ensures issues are handled by the right experts at the right level, with clear escalation paths and guaranteed response times based on severity.
- N1 Support: First-line support for common issues, user questions, basic troubleshooting (Response: 1 hour)
- N2 Support: Advanced technical support for complex issues, performance problems (Response: 30 minutes)
- N3 Support: Expert-level support involving development team, architecture changes (Response: 15 minutes for critical)
- Hotfix deployment for critical production issues with fast-track approval process
- Incident management with root cause analysis and post-mortem documentation
- Problem management to prevent recurring issues
- Change management with impact assessment and rollback plans
- On-call rotation with escalation procedures for after-hours emergencies
- Dedicated Slack/Teams channel for real-time communication
- Ticketing system with SLA tracking and automated escalation
Continuous Improvement
Evolving your platform for sustained success
Maintenance isn't just about fixing problems—it's about making your platform better every day. We proactively identify optimization opportunities and work with your team to implement enhancements.
- Quarterly functional evolution planning and roadmap sessions
- A/B testing for conversion rate optimization
- UX improvements based on user behavior analysis and heatmaps
- Performance optimization initiatives (Core Web Vitals, page speed)
- SEO enhancements: technical SEO audits, content optimization
- Mobile experience optimization and responsive design improvements
- Accessibility improvements (WCAG compliance)
- Integration of new payment methods and shipping providers
- Feature enhancements based on customer feedback and analytics
- Technology stack updates and framework upgrades
- Architecture optimization for scalability and cost efficiency
- Business intelligence and analytics dashboard enhancements
Why Choose Our Maintenance Services?
99.9% uptime achieved across all managed platforms
Average incident response time: 12 minutes (target: 15 minutes)
Average critical issue resolution: 1.8 hours (target: 2 hours)
Zero security breaches across managed platforms in past 3 years
30% average performance improvement within first 6 months
Transparent reporting: monthly reports with all KPIs and trends
Proactive approach: 80% of issues resolved before customer impact
Flexible contracts: monthly rolling or annual with custom SLAs
Ready for Peace of Mind?
Let's discuss how our maintenance services can keep your platform running flawlessly 24/7/365.